Please take note of the location when booking your appointment.

Online Booking System FAQ

I am a New Patient to your practice, can I book online?
Yes, you will need to register as a new patient through the online booking system on the web browser (the page you are currently on) prior to being able to access the AMS Connect App.

How do I download the app?

The most effective way to book online for existing patients is by setting up the AMS Connect app on a smart phone.

Please note that new patients must book through the webbrowser (not the app) for the first appointment.

Can I add my family to the app?
Yes, you can have up to 10 family members linked to your app.

Why am I no longer receiving SMS reminders?

The most common reason is that you have accidently blocked our phone number. Please check your blocked numbers for both SMS & phone calls.

Why do I have to enter a security code?
If you are booking through the web browser, you will be required to confirm your details and you will receive a verification code every time you make an appointment. This is to protect your privacy.
When using the app, you will receive one sms to create your account.

I am not receiving the SMS verification code, why?
The most common reason for not receiving the verification code sms is that the number you are entering does not correctly match the number on your file. If you need to update your phone number with Tweed Health for Everyone please do so in person.

Why am I receiving so many sms confirmations for my appointments?
You may receive the below sms’s from Tweed Health for Everyone.

• Appointment reminders

• Recall notifications from your GP

• Health Reminders from your GP

• Outstanding account notifications

• Pre/Post consultation payment links

If you do not confirm your appointment in the first appointment reminder, you will receive another confirmation text message.

If you have any further questions on AutoMed Online Booking System, please phone reception on 0755897555.